Frequently Asked Questions
How long does it take for my order to be delivered?
We dispatch your cigars and accessories within three working days from date of purchase. Depending on where in the world you are located, it can take up to 2-3 weeks for delivery, but sometimes as little as 2-3 days!
What does the term ring gauge mean and how is it measured?
The ring gauge is the diameter of a cigar, in other words, its thickness. It is always measured in 64ths of an inch, meaning that a cigar with a 64 ring gauge will have a diameter of one inch.
How can I be assured of the quality of the cigars when they arrive?
All our cigars are inspected by a cigar specialist prior to dispatch. If you ordered full boxes, these will be lined with bubble wrap around the foot and head of the cigars to avoid any damage in the course of delivery. If you ordered single cigars or cigar samplers, they will be packed in a travel-proof pillow box so you can rest assured the cigars won’t be damaged by the time they reach you.
Cigars will also be shipped in an airtight environment in order to keep their optimal humidity.
What are your delivery charges?
Deliveries are FREE of charge on all orders over RM300.00 in value. Orders under RM300.00 are charged RM35.00 within Petaling Jaya and Kuala Lumpur, and RM55.00 for other areas within Malaysia.
What forms of payment do you accept?
We accept all international Visa and Mastercard cards. You can also choose to pay via Bank Transfer.
Is it safe to use my credit card online?
At Cohiba Atmosphere Kuala Lumpur, we take matters of online payment security very seriously. All our payments are handled in full compliance with international rules, and we only work with global leaders in online payment solutions. We will never store your credit card information nor share it with any third party.
I have purchased some cigars from you, but the seals are broken on the boxes. Is this normal?
This is absolutely normal as we would never ship sealed boxes. In fact, we inspect every single box of cigars coming into our warehouse as well as going out. This is done for two important reasons.
Firstly, we want to ensure that the cigars we ship are in line with our strict quality standards in terms of wrapper quality and storing condition.
Secondly, we would never run the risk of sending our cigars with mould or, even worse, weevil infestation. You can rest assured that the quality of cigars purchased on cohibaatmophere.com.my will be second to none.
What if I’m not satisfied with my order?
If you are not happy with your order, please contact us explaining the reason for your dissatisfaction. We will do everything in our power to either replace your products until you are fully satisfied with our service.
Where can I find out about the latest special offers?
To find out about the latest promotions and offers, make sure you sign up for our newsletter.
Where can I ask for advice or recommendations?
Whether you are new to cigars or a seasoned aficionado, please remember we are here to help. Feel free to contact us, and we will be delighted to hear from you.
Why should I pay annual member's fee if my membership expires? Should I continue as a member of Cohiba Atmosphere?
Cohiba Atmosphere's membership fee is value for money, considering the many advantages members enjoy such as discounts on purchases and member-only perks like lockers within the walk-in humidor. Do refer to the full list of Membership Privileges.