Frequently Asked Questions
How do I make a reservation to dine at Cohiba Atmosphere KL?
You can contact us at +603-30008633 or WhatsApp us at +6012-4007006.
What is the dress code for Cohiba Atmosphere KL?
Our dress code is formal, business casual or smart casual. Shorts and slippers are strictly not allowed.
Can I host a birthday party or an event at Cohiba Atmosphere KL?
Yes, of course! We are more than happy to assist you on your celebrations. We are experienced in arranging and accommodating to your preference whether it is a birthday bash or a corporate event. Do reach out to us at email@example.com.
Why should I go for Cuban cigars?
Cuban cigars vary a lot in terms of their flavour and quality. Often, they are 100% worth it!
Cuban cigars are mostly rolled by hand. This hand process is unique for each cigar. It gives each cigar a distinctive set of characteristics while maintaining a strong and somewhat consistent appearance and taste for each batch.
Smoking a genuine Cuban cigar is an experience every cigar aficionado should enjoy. It will be something you tell your friends about!
How can I be assured of the quality of the cigars?
Our cigars are inspected by a cigar specialist upon receiving them.
To maintain the quality of your cigars, the best place to store them is in a humidor. Good humidors come in a variety of materials and sizes. The most important thing to know about storing your cigars is that they must be stored at humidity levels between 65% and 70% and at a temperature of 16ºC to 21ºC (approximately 70ºF). Just remember the 70/70 rule.
What forms of payment do you accept?
We accept all international Visa and Mastercard cards. You can also choose to pay via Bank Transfer or DuitNow.
I have purchased some cigars, but the seals are broken on the boxes. Is this normal?
This is absolutely normal as we would never ship sealed boxes. In fact, we inspect every single box of cigars coming in as well as going out. This is done for two important reasons.
Firstly, we want to ensure that the cigars we ship are in line with our strict quality standards in terms of wrapper quality and storing condition.
Secondly, we would never run the risk of sending our cigars with mould or, even worse, weevil infestation.
You can rest assured that the quality of cigars purchased at Cohiba Atmosphere KL will be second to none.
Where can I find out about the latest special offers?
To find out about the latest promotions and offers, make sure you sign up for our newsletter or follow our social media.
Where can I ask for advice or recommendations?
Whether you are new to cigars or a seasoned aficionado, we are always here to help. Feel free to contact us at +603-30008633 or WhatsApp us at +6012-4007006. We will be delighted to hear from you!
Why should I pay annual member's fee if my membership expires? Should I continue as a member of Cohiba Atmosphere?
Cohiba Atmosphere's membership is definitely value for money, considering the many advantages only members enjoy, including discounts on purchases, perks like personal lockers within the walk-in humidor to keep your cigars, and a complimentary 3-hour usage of our Private Room when you visit.
Do refer to the full list of Membership Privileges.